![]() ![]() ![]() I decided to give it a shot, even though I just created an account Tuesday evening (3 days ago) and haven't had Evernote long enough to even play around with the free version. ![]() In case someone with Evernote is paying attention and cares about customer service or even lost revenue, here's my story: I am brand new to Evernote and saw the deal for 50% off the Personal account. In fact, the question I wanted to ask Support was re: upgrading through the iPhone app, using my Apple/iTunes account for payment. Thanks for the advice to subscribe via iTunes - that's exactly how I created my Evernote account. The snip I provided is as far as I could get with any combination. That's precisely what sent me down the rabbit trail of trying to find the magic combination of drop-down responses to allow me to contact Support. Not sure if I want to financially support a company that doesn't even allow me to contact them when I have an issue not covered in Help topics.įunny you should say that I can get support on Billing or Account issues, because I tried that first and got even less options than the snip I provided in my original post. I'm happy to provide more details if someone would like to help me troubleshoot, but right now, I'm just first trying to determine if I am correct that there is no support for free account users. This is extremely frustrating, especially because my issue is that I'm trying to upgrade! I can't upgrade without getting support, but I can't get support without upgrading! This is more than enough to make me reconsider upgrading to a paid account. Also, when I tried to contact support through the phone app, that didn't work either. (really hope the pic still shows when I submit this.)Īgain, it appears that this community is my only hope of getting support while I have a free account. I can see from some of the other topics here that I am supposed to have a Submit button to submit the ticket/request, but this is as far as I get: I went through Help & Learning - Submit a request, chose my topic, and selected from the drop-down options for every question. Since I'm brand new to Evernote, I just want to confirm with more experienced users that Evernote does not allow you to contact support when you have a free account. My apologies if I'm posting in the wrong place or something, but I'm here because I absolutely cannot find a way to contact support re: a billing question. ![]()
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